Website use

Website Terms

ROSTAC Professional Services · Trinidad and Tobago

General information only

This website provides general information about ROSTAC Professional Services and the tax and payroll services it may offer in Trinidad and Tobago. Website content is not personalised tax, accounting or legal advice and should not be relied on as a substitute for advice based on your complete circumstances.

No engagement created by an enquiry

Submitting an enquiry does not create a client relationship, reserve capacity, confirm acceptance of work or guarantee that a deadline can be met. An engagement begins only after ROSTAC has screened the matter, confirmed the scope and professional fee, recorded the required acceptance and satisfied the applicable payment or approved-deposit condition.

Fees, quotations and payment

Any public starting price is an indication only until ROSTAC confirms the scope of the specific engagement. Written quotations are normally valid for 14 calendar days. Standard individual tax returns are normally paid before secure document intake. Larger, multi-year, self-employed or otherwise substantial engagements may use an approved staged-payment arrangement. Recurring payroll work is billed under the agreed payment schedule.

Cancellations and refunds

If a client cancels before substantive work begins, any refund is determined after deducting non-recoverable transaction charges or specifically completed chargeable work. Once work has begun, ROSTAC may retain the reasonable value of work already performed and refund any genuine unused balance. Fees already earned for substantially completed work are not ordinarily refundable simply because the client later decides not to file or proceed. If ROSTAC cannot complete an accepted engagement for reasons attributable to ROSTAC, the unearned portion of the professional fee will be refunded.

Government charges and tax liabilities

ROSTAC professional fees are separate from taxes, statutory liabilities and any government or third-party charges. Clients pay tax liabilities directly to the Trinidad and Tobago Inland Revenue Division or other applicable authority. ROSTAC does not hold client tax monies.

No guaranteed outcome

ROSTAC does not guarantee an assessment result, filing outcome, processing time, refund from the tax authority or response time from the Board of Inland Revenue. Service availability and final fees may vary with scope, tax years, income types, record condition, urgency and complexity.

Service boundaries

ROSTAC accepts work only within its approved scope and competence. Audits, investigations, tax litigation, formal objections or appeals, legal opinions, complex international tax, specialist corporate restructuring, forensic accounting and other specialist matters are not included unless expressly accepted in writing. Where appropriate, such matters may be referred to another professional.

Safe use of the enquiry form

Do not enter or attach passwords, one-time authentication codes, full BIR numbers, identity scans, tax records, banking information or payroll files in the public enquiry form. Secure intake instructions are provided only after screening and engagement activation.

Safe use of secure upload

A private upload link is issued only for the named engagement, may expire, and must not be forwarded. Upload only the records ROSTAC requested. Do not upload passwords, authentication codes, payment-card details or online-banking credentials. A successful transfer confirms receipt of the file, not that its contents are complete, accepted or sufficient for filing.

Accuracy and availability

Reasonable care is taken with website information, but tax rules, administrative practices and service availability may change. Current official requirements prevail where government guidance or law changes. ROSTAC may update, suspend or withdraw website content or services without notice.

Acceptable use

You must not misuse the website, attempt unauthorised access, submit false or unlawful information, interfere with the enquiry service, or use website content in a way that infringes another person’s rights.

Governing context

These terms are intended for the operation of a Trinidad and Tobago business and are subject to applicable laws of Trinidad and Tobago. Engagement-specific terms prevail over these website terms where they address the same matter.